Membrane > Help Desk - UK > Knowledgebase

Ask a question:

Terms and Conditions


Terms and Conditions

The following are the Terms and Conditions of orders placed with 2LMP LTD (trading as UK-goods). On ordering from 2LMP LTD you confirm your agreement to these Terms and Conditions.

All provided images are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

  • Paypal - There is no fee payable if you pay with PayPal.
  • Credit / Debit cards - There is no fee payable if you pay on Amazon.
  • Direct Bank Deposit / Online Bank Transfer - If you are paying by bank transfer, you must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.

    Note:Your bank may charge for this service, please make sure to include any bank fees when you pay. Bank Transfers may take up to 10 working days to clear in full, after which we will process your order and despatch your goods. Please contact us if you want to pay by BACS.

    Top of Page

Your Right to Cancel

You can cancel your contract us within 7 working days of delivery (starting the day after the receipt of the goods)

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 14 days of notifying 2LMP LTD of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

All returned items must be clearly labeled as ‘Returned Item’

Top of Page

Delayed/Lost Delivery

  • If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise our Customer Services of the delay/loss.

Top of Page

How to Return

  • Please use our Ticket System to tell us about the product you want to return.

Top of Page

Returns Policy

In the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty / Unwanted Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange

Goods should be returned in their original packaging complete with all accessories. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

Goods outside 30 calendar days shall be issued with a replacement only.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order.

* These terms do not affect your statutory rights.

Top of Page

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to us within 5-15 days of dispatch from our warehouse.

Reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 hours from notification, unless 2LMP LTD receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by us until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted us then your order will be disposed.

Note: Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.

Top of Page

Was this article helpful? yes / no
Article details
Article ID: 6
Category: About Us
Date added: 2013-01-12 21:31:27
Views: 531
Rating (Votes): Article rated 3.8/5.0 (27)

« Go back

Copyright 2012-2013 | 2LMP LTD. All Rights Reserved